We understand that plans can change, and we aim to make cancellations as smooth as possible—while maintaining fairness for all of our members.

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We bill on the 1st. The first month can be prorated (Flex members get 3 visits regardless the day you sign up for prorated month), but your two-month minimum starts with your first full 1st. To avoid the next charge, submit the cancellation form by the 1st (30 days’ notice/1 month). We do not prorate cancellations or delay billing. No exceptions.

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BILLING
• We bill on the 1st of each month.
• If you join mid-month, your first payment is prorated for the days left in that month.
• Your 2-month commitment starts with your first full billing on the next 1st (the prorated starter period does not count).
• At signup, you complete a credit card authorization; the prorated first payment is charged that evening.

CANCELLATION (END MEMBERSHIP BY)
• To end membership by a given 1st, submit the cancellation form by the 1st that is 30 days/1 month before.
• If notice is after that cutoff, one final charge will process on the next 1st, and your membership stays active through that paid month.
• Cancellations cannot occur within the first two full billing months.
• We do not prorate cancellations and do not delay or “push out” billing for late notices.
• No exceptions.

EXAMPLES
• Want to end membership by December 1? Submit the form by November 1.
• If you submit after November 1, the December 1 charge will process; access continues through December.

CANCELLATION CHART

End membership by → Turn in by

• Jan 1 → Dec 1

• Feb 1 → Jan 1

• Mar 1 → Feb 1

• Apr 1 → Mar 1

• May 1 → Apr 1

• Jun 1 → May 1

• Jul 1 → Jun 1

• Aug 1 → Jul 1

• Sep 1 → Aug 1

• Oct 1 → Sep 1

• Nov 1 → Oct 1

• Dec 1 → Nov 1

if you submit after the turn-in date, you’ll be charged on the next 1st and keep access through that month.​

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